RETURN & REFUND POLICY 

 

Return Policy

If something doesn’t work out, you can send most items back within 14 days of delivery.*

Start the return process within 14 days of receiving your item.
In new or unused condition, with all original product inserts and accessories.

We inspect all returned items and will refund you based on the condition of the item.

Please notice that all our products are made to order. The replacement products will be realized within 8 weeks of receiving the returned goods, after a check on the real condition of the items.

We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.


* You should note that this return policy does not apply to Custom products. For their return policy, please refer to the Non-Returnable Items section.  

Defective Product and Returns Due to Our Error

Oops…If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

  • Sending you replacement parts or accessories

  • Replacing the product or

  • Issue a refund

  • And we’ll also cover the cost of any return shipping

  • If the product is not defective, return shipping fees will be on your charge.

Return Policy Rules and Exceptions
Select any of the links below to learn more.

Non-Returnable Items
How do I return my order?
Refund Policy

Non-Returnable Items

What Items are Non-Returnable?

All the Custom products are non-returnable and we offer no refunds.

For Custom products we mean:
all products made on your request, that are different from the original design for: size, fabrics, finishings.

If you have a non-returnable item that arrived damaged or defective please contact us at info@servomuto.com

How do I return my order?

To initiate a return of an order, you must contact us at info@servomuto.com within 14 days from the date your package arrives at your doorstep to create a Return Authorization.

Upon contacting us, we will provide you with further return instructions.

  1. Print out the documentation provided (Commercial Invoice and/or Return Label).

  2. Place all items being returned in the original parcel with all original product inserts and accessories.

  3. Attach the commercial invoice in a plastic document sleeve on the outside of our return package. This is necessary for your return to clear customs.

  4. Follow any additional instructions provided via email along with the return shipping address.

Refund Policy

What is Servomuto's Refund Process?

We inspect all returned items when they arrive at our headquarter. If your return is a result of a Servomuto error or defective product, we will refund the full cost of the merchandise.

If you return an item that was opened or shows signs of use, we will issue a partial refund minus the original shipping charges and return shipping fees.

You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:

  • The time required for return shipping (up to 14 days)

  • Product inspection at our returns facility (up to 5 business days)

  • Processing from your financial institution (up to 5 business days).

You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.