Shipping & Delivery

 

Italian and European Deliveries

Most orders ship within 1-2 business days for Italian deliveries and within 3-5 business days for European deliveries. Your final shipping cost will be available to you during checkout.

Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including BRT, GLS, TNT, DHL, UPS and FedEx. At this time we are unable to provide the option to choose your carrier of choice.

Please note, some items may require a longer ship-out and/or delivery timeframe. Please check the delivery status on the carrier site with the tracking number sent via email.We will include this link with your order confirmation and ship confirmation emails.

International Delivery

Servomuto is proud to offer international shipping all over the world. If you place an order through our online store and you don’t find your country please contact us at info@servomuto.com.

We will get back to you with a shipping quotation including shipping insurance.
Shipping rates and fees will vary based on the item and shipping destination.


Other Resources:

Order Status & Tracking
I Never Received My Order
Shipment Damaged in Transit

Order Status and Tracking

What Are Servomuto Shipping Time Frames?
We ship most items within 8 weeks after you place your order. The delivery timeframe may vary according to the destination.

  • Italian Delivery - Shipments are delivered 1-2 business days after leaving our warehouse.

  • European Delivery – Shipments are delivered 1-5 days after leaving our warehouse.

  • International Delivery – Shipments are delivered 3-15 days after leaving our warehouse

These shipping timeframes are estimated from our carrier. They do not include the shipping time from our warehouse to the carrier’s facility.
 
Once we accept your order, it will assign a Tracking Number to your shipment. We will send it with the carrier site link on your shipping confirmation emails.
 
What if I Haven’t Received My Order?
If your order does not arrive by the estimated delivery date, or you did not receive your order when tracking shows it was delivered, please contact us.

I Never Received my order

What If I Never Receive My Order?

If you do not receive your order, please review our delivery timeframes. Certain items and locations have a longer timeframe. 

  • Locate your tracking information in the shipping confirmation email. Use the tracking information to track your order on the carrier’s website.

  • Check with family members, neighbors, co-workers, a building manager, or others who may have accepted your order if you were not home during a delivery attempt.

  • In your absence, the delivery carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as a back door, garage, or behind bushes.

  • Allow 48 hours – in rare situations packages may state delivered up to 48 hours prior to arrival.

If you followed these steps and still cannot locate a past-due order, contact us for assistance.

Shipment Damage in Transit

What if my item comes damaged?

If you see obvious damage to your order’s shipping box or packaging, please ask the driver to open the carton and inspect the contents with you. If you find damage, refuse the shipment and write, "Refused due to damage" on the delivery receipt.

Even if you find that the contents are in good condition, we always recommend to sign the documents conditionally.

Keep a copy of the delivery receipt with your notes regarding the damage and contact us immediately.

Please keep all original packaging materials for 14 days to return an order in the rare case you discover damage or defects after delivery.

If you discover damage or a defect after delivery, contact us. We will work to resolve the issue and, in our sole discretion, we may:

  • Authorize a return.

  • Issue a replacement.

  • Issue a refund.